RAPID RTC Live Dealer Connects Salespeople & Online Shoppers in Real-Time With A Fully Immersive Omni-Channel Experience

Winnipeg, MB (May 21, 2020) – In order to support dealers’ digital retailing efforts, RAPID RTC has expedited the global launch date for the new fully immersive omni-channel platform called RAPID RTC Live Dealer. This tool enhances any digital retail platform by providing integrated chat, voice, and 1-way or 2-way video, and is designed exclusively to bring together the current automotive retail process and online shopper. RAPID RTC Live Dealer gives salespeople the opportunity to communicate and sell online when…...
Read More

Our Actions to Assist Dealers Affected by COVID-19

To our valued customers; It is not lost on me that you are receiving an abundance of communications at this time, so I will attempt to make this brief. I see first-hand how difficult and stressful these circumstances have been for everyone around the globe and specifically the impact it has had on automotive dealers, OEMs and suppliers alike. As a family-first organization, please know we are working to find a balance so that we may continue to support you…...
Read More

COVID-19 – A Message from Our President & CEO

A Note from RAPID RTC President & CEO, Glen Demetrioff, Regarding COVID-19 Since the news of COVID-19 (Coronavirus) broke, we continue to learn and respond to secure the health and safety of our employees, valued customers and the communities in which we do business. While we are cognizant that communications from suppliers is likely frequent, I would like to take a moment to share an update on behalf of RAPID RTC. Over the past few weeks, we have taken precautions…...
Read More

RAPID RTC expands global footprint with Irish launch

RAPID RTC, the global authority in lead management has put down new roots, branching into the Irish market with a fresh sales proposition and the phased roll-out of its rapidly growing suite of digital products. Dealers and manufacturers in the Republic of Ireland will immediately benefit from access to RAPID RTC’s Lead Manager, which ensures 100% of all digital enquiries to dealerships are responded to with high quality responses enabling the dealer to create a great first impression. One Irish…...
Read More

RAPID RTC Response Quality Module Drives Customer Engagements

Artificial Intelligence (AI) developments in recent years have created an exciting enhancement to consistently measure response quality in Lead Manager, providing additional benefits to retailers looking to improve their customer experience.   Data released by global lead management software provider RAPID RTC, has shown a 25-30% uplift in customer engagement.  This data was gathered following the implementation of the brand-new Response Quality Module (RQM) product extension with several manufacturer retail networks in the UK. The product will now be officially rolled out across RAPID RTC’s UK and Canadian territories, with global deployment to follow.   RAPID RTC RQM is…...
Read More

Volume Brands Outperform Premium for Digital Lead Management

Volume beats prestige for speed of response, says RAPID RTC Volume brands are 40% better at responding to digital leads compared to Premium brands. Poor lead management causes the average Retailer to miss every 2nd electronic enquiry that is made to their businesses.   Dealers representing volume manufacturers are outperforming prestige marques when it comes to speed of response to electronic enquiries, according to mystery shop data from almost 1,000 dealerships. The exercise, carried out by RAPID RTC with UK…...
Read More