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To our valued customers; It is not lost on me that you are receiving an abundance of communications at this time, so I will attempt to make this brief. I see first-hand how difficult and stressful these circumstances have been for everyone around the globe and specifically the impact it has had on automotive dealers, OEMs and suppliers alike. As a family-first organization, please know we are working to find a balance so that we may continue to support you…...

A Note from RAPID RTC President & CEO, Glen Demetrioff, Regarding COVID-19 Since the news of COVID-19 (Coronavirus) broke, we continue to learn and respond to secure the health and safety of our employees, valued customers and the communities in which we do business. While we are cognizant that communications from suppliers is likely frequent, I would like to take a moment to share an update on behalf of RAPID RTC. Over the past few weeks, we have taken precautions…...

RAPID RTC, the global authority in lead management has put down new roots, branching into the Irish market with a fresh sales proposition and the phased roll-out of its rapidly growing suite of digital products. Dealers and manufacturers in the Republic of Ireland will immediately benefit from access to RAPID RTC’s Lead Manager, which ensures 100% of all digital enquiries to dealerships are responded to with high quality responses enabling the dealer to create a great first impression. One Irish…...

Artificial Intelligence (AI) developments in recent years have created an exciting enhancement to consistently measure response quality in Lead Manager, providing additional benefits to retailers looking to improve their customer experience.   Data released by global lead management software provider RAPID RTC, has shown a 25-30% uplift in customer engagement.  This data was gathered following the implementation of the brand-new Response Quality Module (RQM) product extension with several manufacturer retail networks in the UK. The product will now be officially rolled out across RAPID RTC’s UK and Canadian territories, with global deployment to follow.   RAPID RTC RQM is…...

Volume beats prestige for speed of response, says RAPID RTC Volume brands are 40% better at responding to digital leads compared to Premium brands. Poor lead management causes the average Retailer to miss every 2nd electronic enquiry that is made to their businesses.   Dealers representing volume manufacturers are outperforming prestige marques when it comes to speed of response to electronic enquiries, according to mystery shop data from almost 1,000 dealerships. The exercise, carried out by RAPID RTC with UK…...

RAPID RTC, the digital lead management company, has appointed two new key account sales managers to aid the company’s recent contract wins. Pam Cameron and Nicola Pearce have both joined the company following RAPID RTC’s recent contracts with Skoda, John Clark Motor Group, Vantage Group and Hendy Group. Pearce has 21 years’ experience selling to motor dealers for the Daily Mail Group, including the launch of automotive website motors.co.uk. Cameron most recently worked with CitNow having previously been at Accelerate…...

Automotive retailers looking to increase lead conversions are set to benefit from a game-changing live Chat solution from RAPID RTC. The authority in lead management has launched its new Chat platform in the UK, offering live, meaningful real-time conversations between prospects and dealers to the entire UK automotive network of more than 6,000 dealerships. RAPID RTC Chat enhances the typical live chat experience by connecting online prospects to professional salespeople at a preferred dealership - rather than inexperienced web greeters…...

John Clark Motor Group, one of Scotland’s largest dealer groups, has agreed to a brand-new partnership with lead management specialist RAPID RTC. The relationship will see RAPID RTC provide its innovative platform to John Clark’s network of more than 34 retailers, covering major car marques, including BMW, Jaguar Land Rover and Volkswagen. The platform is expected to be rolled out across the Group by the end of January 2019, with RAPID RTC providing bespoke training for dealership staff. John Clark’s…...

Dealers must accelerate their adoption rate of new technology if they are to meet today’s customer expectations in the digital space. That’s the message from digital lead management specialist RAPID RTC, at a time when the automotive industry continues to undergo a major digital transformation. According to the company, the digital dealer landscape is evolving faster than ever to keep pace with the increasing demands of today’s automotive shopper.  As vehicle product substance becomes less differentiated, customers increasingly use a…...