David Lowes, Group Head of Sales – Border Motor Group, Melrose, UK

We have been using RAPID RTC Lead Manager for a year now and have seen a massive difference in our lead response times and quality. We now know that 100% of leads are being responded to fast and professionally. We liked it that much that we extended it to the full group!
Lead Manager ensures we create a great experience for our customers on their first touch point and we often hear feedback on our high quality and prompt responses. The tool is easy to use and the sales executives access the enquiries through their mobile devices and they don’t even have to log on anywhere to respond to them. Personally, I can log in to the Executive Dashboard to see everything and review lead response activity.
It’s not just the tool that makes for such a good experience. During the implementation, RAPID RTC’s Dealer Care and Training teams proved invaluable. They were professional, fast, eager to help, and full of industry knowledge. I recommend RAPID RTC Lead Manager without hesitation.